Refund Policy

This Refund Policy applies to the BMT app (hereby referred to as "Application") provided by Banha Mega Transportation (hereby referred to as "Service Provider"). It explains when and how customers may request a refund for subscriptions, single trips, and external bookings. By using the Application and purchasing any of our services, you agree to the terms set out below.

1. Single Trip Bookings

A "Single Trip" is any one-off trip purchased outside of a subscription plan.

• Cancellation more than 1 hour before the trip start time: the customer is entitled to a full refund of the amount paid for that trip.
• Cancellation within 1 hour of the trip start time, or after the trip has started: the booking is non-refundable and the full amount will be charged.

2. Subscription Plans

A "Subscription" is a bundle of trips purchased together at a discounted rate compared to single-trip pricing.

2.1 Cancelling a Subscription

• To cancel a subscription and avoid being charged for the following subscription period, customers must notify the Service Provider at least two (2) weeks in advance of the renewal date.
• If a cancellation notice is received less than two (2) weeks before the renewal date, the upcoming subscription period will still be charged. The cancellation will then take effect for the period after that.

2.2 Refunds on an Active Subscription

If a customer decides to cancel an active subscription, the refund amount is calculated based on usage:

• No trips used and cancellation more than 1 hour before the next scheduled trip: the full subscription amount will be refunded.
• At least one trip already used, OR cancellation within 1 hour before the next scheduled trip starts: the refund will equal the amount paid for the subscription minus the standard single-trip price for each trip taken (or for the upcoming trip that can no longer be cancelled). This means trips already consumed under a subscription are charged at the single-trip rate rather than the discounted subscription rate.

3. External Bookings and Trips

"External Bookings" refer to private trips, group bookings, or any service arranged outside of the standard subscription and single-trip flows in the Application.

• Refund requests for external bookings or trips are reviewed and processed within 48 hours of receiving the request.
• Eligibility for a refund on an external booking follows the same timing rules as single trips: cancellations made more than 1 hour before the trip start time are eligible for a full refund, while cancellations within 1 hour of the trip or after it has started are non-refundable.

4. Refund Processing Time

• Approved refunds for subscriptions are processed within 48 hours after the required notice period has been completed.
• Approved refunds for single trips and external bookings are processed within 48 hours of approval.
• Once processed, the refund will be issued to the original payment method. Depending on the payment provider, it may take additional business days for the amount to appear in the customer's account.

5. How to Request a Refund

To request a refund, please contact the Service Provider with the following information:

• Full name and registered phone number or email address.
• Booking or subscription reference.
• Reason for the refund request.
• Date and time of the trip or subscription period in question.

Requests can be submitted by email at mega.transportation.23@gmail.com.

6. Non-Refundable Situations

Refunds will not be issued in the following cases:

• Trips that have already started or been completed.
• Single trips or external bookings cancelled within 1 hour of the scheduled start time.
• Subscription periods for which the two-week cancellation notice was not provided, except where partial refund rules in Section 2.2 apply.
• No-shows or missed trips where the customer did not cancel in advance.

7. Changes to This Policy

The Service Provider may update this Refund Policy from time to time. Any changes will be reflected on this page, and continued use of the Application after such updates constitutes acceptance of the revised policy.

8. Contact Us

If you have any questions about this Refund Policy or wish to submit a refund request, please contact the Service Provider via email at mega.transportation.23@gmail.com.

This Refund Policy is effective as of 2026-05-14.